Kesar Creamery
Refund & Replacement Policy
This policy explains how Kesar Creamery handles refunds, replacements, damaged shipments, and other order issues involving our frozen, perishable products.
Perishable Products
Because Kesar Creamery products are frozen and perishable, we generally do not accept returns of shipped ice cream.
Please do not ship products back to us unless our customer service team specifically instructs you to do so.
When to Contact Us
If there is a problem with your order, contact us within 24 hours of delivery at info@kesarcreamery.com and include your order number.
Please provide photographs of the shipping box, insulated packaging, product condition, and any remaining dry ice when applicable.
Eligible Order Problem
Examples may include:
• An order arrives significantly melted or warm.
• Products are damaged during transit.
• A product is missing from the shipment.
• You receive the wrong product or flavor.
• A product arrives with a packaging or quality issue that appears to have occurred before or during fulfillment.
Melted or Soft Ice Cream
Some softening may occur during transit, especially during periods of extreme heat. Soft ice cream that arrives cold and can be safely refrozen is not necessarily considered damaged.
If ice cream arrives completely melted, warm, leaking, or otherwise appears unsafe to consume, do not consume or refreeze it. Contact us within 24 hours with photographs so we can review the situation.
Resolution
After reviewing your claim, Kesar Creamery may, as its discretion, provide a replacement, refund, store credit, or another appropriate resolution.
Refunds, when approved, are generally issued to the original payment method. Processing times may vary by payment provider.
Situations Generally Not Eligible
Claims may not be eligible when the issue resulted from:
• An incorrect or incomplete shipping address provided by the customer.
• A missed delivery or failure to retrieve a package promptly.
• A package being left outside or exposed to heat for an extended period after delivery.
• Failure to follow delivery, dry-ice, storage, or handling instructions.
• A customer simply disliking a flavor or changing their mind after delivery.
Order Cancellations
Because our products are perishable, orders may enter fulfillment quickly. Contact us as soon as possible if you need to cancel or change an order.
Once an order has been prepared or shipped, we may be unable to cancel or modify it.
Customer Service
We want every Kesar Creamery order to arrive in excellent condition. If something does not look right, please contact us before discarding the product or packaging so we can properly review the issue.
Kesar Creamery
Premium Indian-Inspired Ice Cream