Kesar Creamery
Nationwide Shipping Policy
At Kesar Creamery, we believe premium ice cream should be enjoyed wherever you are. That’s why we carefully package and ship our ice cream nationwide using insulated packaging and dry ice to help keep your order frozen during transit.
Because our ice cream is a frozen, perishable product, please review the following shipping information before placing your order.
Nationwide Shipping
Kesar Creamery currently offers shipping to most locations within the contiguous United States.
Orders are shipped using expedited delivery services and specially insulated packaging with dry ice. Our goal is for your ice cream to arrive frozen and ready to enjoy.
Shipping availability and delivery times may vary based on your location, weather conditions, carrier service, and holidays.
When We Ship
To help prevent packages from sitting in transit over the weekend, Kesar Creamery generally ships orders Monday through Wednesday.
Orders placed later in the week may be held until the following shipping window.
During periods of extreme heat, severe weather, holidays, or carrier disruptions, we may temporarily adjust your ship date to help protect your order.
If we need to delay your shipment for these reasons, we will notify you.
Delivery Time
Most orders are shipped using expedited service and are expected to arrive within approximately 1–2 business days after shipment.
Please note that the shipping carrier’s estimated delivery date is not a guarantee. Carrier delays can occasionally occur due to weather, mechanical issues, high shipping volume, or other circumstances outside of Kesar Creamery’s control.
Once your order has been shipped, you will receive tracking information so you can monitor its progress.
Dry Ice & Frozen Packaging
Your ice cream is packed in an insulated shipping container with dry ice to maintain freezing temperatures during transit.
It is completely normal for some or all of the dry ice to have evaporated by the time your package arrives. Dry ice naturally sublimates during shipping.
Never touch dry ice with your bare hands and never place dry ice in an enclosed area.
• When your package arrives:
If Your Ice Cream Arrives Soft
Because Kesar Creamery ships frozen products, your ice cream may arrive slightly softer than when it left our facility, particularly during warmer months.
Soft does not necessarily mean spoiled.
If your ice cream arrives cold and partially softened but is still refrigerated/frozen, immediately place it in your freezer and allow it to refreeze completely before enjoying.
If your ice cream arrives completely melted, warm, leaking, or otherwise appears unsafe to consume, please contact us immediately with photographs of the product and packaging.
Damaged or Melted Orders
We take great care in packaging every order, but once a package leaves our facility, it is transported by a third-party carrier.
• If your order arrives damaged, significantly melted, or otherwise compromised, please:
Take photographs of the shipping box.
Take photographs of the insulated packaging.
Take photographs of the ice cream and any remaining dry ice.
Keep the packaging and product until we have reviewed your claim.
Contact Kesar Creamery within 24 hours of delivery.
Email your claim to info@kesarcreamery.com with your order number and photographs.
We will review each situation individually and work with you to determine the appropriate resolution.
Weather & Extreme Temperatures
Ice cream shipping becomes more challenging during periods of extreme heat.
For the protection of your order, Kesar Creamery reserves the right to delay shipment when severe weather or extreme temperatures create an unusually high risk of melting.
If we believe your order should be delayed, we may contact you before shipping.
We strongly recommend shipping your order to an address where someone will be available to receive it. Avoid shipping to locations where the package may sit outdoors or unattended for extended periods.
Delivery Address
Please make sure your shipping address is correct before completing your purchase.
Kesar Creamery is not responsible for delays or losses resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible. We will do our best to make corrections before the order ships, but we cannot guarantee that changes can be made after an order has entered the shipping process.
Missed Deliveries
Because ice cream is perishable, we strongly recommend that someone be available to receive your package.
If a delivery attempt is missed, please use the carrier’s tracking information to arrange delivery or pickup as soon as possible.
Kesar Creamery cannot guarantee the condition of an order that has been delayed because no one was available to receive it.
Shipping Delays
Once an order has been shipped, delivery is handled by the shipping carrier.
Kesar Creamery is not responsible for carrier delays caused by:
• Severe weather
• Natural disasters
• Mechanical or transportation issues
• Incorrect addresses
• Missed delivery attempts
• Carrier volume or operational delays
• Holidays
• Other circumstances outside of Kesar Creamery’s control
We will always do our best to assist you if a carrier issue occurs.
Order Changes & Cancellations
Because our ice cream is a perishable product, orders may enter our fulfillment process quickly.
If you need to change or cancel an order, please contact us as soon as possible after placing your order.
Once an order has been prepared or shipped, we may be unable to make changes or issue a cancellation.
Refunds & Replacements
Due to the perishable nature of our products, we generally cannot accept returns of shipped ice cream.
If there is a problem with your order, please contact us within 24 hours of delivery so we can review the situation.
If we determine that an order was damaged, significantly compromised, or otherwise affected during shipment, we may, at our discretion, provide a replacement, refund, store credit, or another appropriate resolution.
Photographs and order information may be required to process a claim.
Our Promise
We know that ordering ice cream online is a little different from ordering something that can simply sit on your doorstep. That’s why we carefully package every Kesar Creamery order with the goal of getting our premium ice cream to you in the best possible condition.
If something doesn’t look right when your order arrives, please reach out to us before throwing anything away. We’re here to help.
Thank you for choosing Kesar Creamery and allowing us to share our premium Indian-inspired ice cream with you, wherever you are.
Kesar Creamery
Premium Indian-Inspired Ice Cream